Return and Refund Policy
We will offer refunds for items purchased through the Dictionary.com Store if they are defective or damaged. If you receive a damaged or defective item and need to exchange it for the same item, send us an email at <email@example.com> with a photo of your damaged or defective item. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. In some instances, we might not be able to replace the item, in which case we will issue you a refund. Refunds will be made in the form of the original payment unless we agree to credit a different payment type within our sole discretion. We will not accept a return or issue a refund for any products for any other reason accept those set forth in this Section 9. If you return an item, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. Once we receive and inspect the photo of your return, we will notify you of the approval or rejection of your refund or request for a replacement. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days, or a replacement will be sent to you within standard shipping times.
If you have any questions about your return or request for refund, email us at <firstname.lastname@example.org>.
If a product or package was reported as delivered by the carrier to the correct shipping address, but the recipient reports to not have received it, we will not replace or refund the order.